Wrong, he said "Only 1." (I left it at that for now, I needed my fuel pump real bad). Duh! Check my phone number please! Then he "dressed me down" by stipulating it was a "limited warranty" at best good only for 2 or 3 returns since this was my first I assumed I would have 2 more opportunities. Who's in charge over there?) told me he had no way of knowing how many times I had already requested a warranty return! The nerve, the gall, and the audacity of these guys, TO SAY NOTHING OF THEIR STUPIDITY. The other manager at another store here, #6548, (the first one refused me service EVEN after Corporate got involved. If this isn't rectified, I will take my business to a different store and never shop in Advance again. Very unhappy with the quality of parts that are sold today. I owned a business and owned a minimum of a dozen trucks at any given time and spent tens of thousands a year in parts. I've also been very loyal to Advance stores all over. I will be reaching out to corporate store and attempt to recoup some of my loss in this adventure. $870 later, we were back on the road and I was friggin pissed that my 1 year old alternator left my family in below freezing temperatures all night. Then I had to buy a new alternator and 2 new batteries. Our tow was 50 miles to the nearest location. A sheriff just so happened to be passing and seen us and had a tow truck there around 7:15 am. We were on the side of the road from around 1 am until after 7 am. We were traveling across the country and didn't even make it 300 miles. Well I made it about 10 miles before the truck shut off. Had to try to get as close as I could and hope to get cell service. I kept driving trying to get as close to anything I could find. No alternator so I knew the batteries would dies shortly. 1 am passing through an unfamiliar state. I Will not recommend anyone buying from this merchant at all! It's bogus because Honda & AutoZone gave me similar reading for diagnostic but for some reason Advance is different to their own benefit. It's only been 5 months! Since the purchase with all of these problems. This is too much work for me the customer to deal with! If I have a warranty for two years I should be able to return to any of your stores with receipts. Thank God I wasn't stranded on the other side of town. And they're telling me I can only deal with gnus location because it's where I made the purchase. I parked my van and drove my other car but continued to try to get the matter resolved April 12th-21st still not!! So I went in to Advance to speak with manager Howard here in MD/ Joppa Rd and Manager Dave was there instead and basically told me to go take the battery off again bring it in to have it tested.īottom line is I don't trust what you guys are testing is correct and I want my full or partial refund so that I can go purchase a battery elsewhere!! That's the only way I'm carrying that battery back into this place. I called corporate office, spoke with a Jerry and was to speak with a Marry Ann within 24 hours but I missed the call after waiting two days. I had someone put the battery back in again and once again I needed a hot shot (jump) to have it start again. They should offer videos that show customers how to do repair work on their vehicles and they should sell those in the store. They should give discount and coupons to returning customers. I think more women should be hired at all locations, they could organize the product a little bit better so that everything is easier to find. They could be more friendly or more helpful. The salespeople are helpful most of the time. They also sell various types of car wax, radiator caps, and lots of small parts that you can look at on the shelf. They sell pumps, fix starters, alternators, tires in different sizes, batteries, windshield wipers, Rain-X, starters, alternators fuel pumps, filters and lots of other products. There are batteries and quality parts that I need for my vehicle and Advance Auto Parts selection was very good and sell a wide variety of products.
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